Cancellation policy

Wear & Tear Solutions Subscription & Cancellation Policy

By purchasing a Wear & Tear Solutions Base Membership, you authorize recurring monthly charges to your payment method on file. You maintain full control over your account and may alter or cancel your subscription at any time following your initial order.

1. Membership Cancellation

  • Voluntary Cancellation: You may cancel your monthly Base Membership at any time via your secure Member Portal. No phone calls or emails are required.

  • Automatic Cancellation: To maintain network integrity, our system will automatically cancel your membership and close your account after five (5) consecutive failed payment attempts.

  • Forfeiture of Match Status: Upon cancellation (whether voluntary or automatic), any accrued timeline toward the Maintenance Assistance Match program (Silver, Gold, or Platinum tiers) is permanently forfeited. If you choose to reactivate your membership at a later date, your tier progress will restart at day one.

  • Outstanding Match Obligations: If you cancel your membership while carrying an outstanding deficit from a utilized Maintenance Assistance Match, that remaining balance becomes immediately due upon cancellation.

2. Credit Refunds & Processing Timeline

  • Return of Unused Credits & Match Recovery: Upon cancellation of your account, the cash value of any unspent Benefit Service Credits remaining in your Benefits Retainer will be refunded to you, less any outstanding Maintenance Match replenishment balances. We do not charge cancellation fees; however, if you owe a balance from an advanced Maintenance Match, your unspent credits will first be applied to satisfy that obligation. If your unspent credits do not fully cover the outstanding deficit, Wear & Tear Solutions reserves the right to charge your payment method on file for the remaining balance.

  • Transfer Timeline & Pending Liabilities: Refunds for unused credits are processed securely through Tremendous. Please allow 45 to 65 days from your official date of cancellation for the final credit refund to be fully processed. This holding period is strictly enforced to ensure all pending or recently authorized mechanical service invoices have fully cleared our accounting system, and all Maintenance Match obligations are settled, before releasing the final balance.

  • Subscription Fees: The monthly Base Membership fee and platform access fees are non-refundable. We do not provide prorated refunds for partially used billing periods.

3. Disputes, Fraud, & Account Holds

  • Chargebacks & Payment Disputes: If you have an issue with your billing or retainer balance, you must contact our support team first. Initiating a bank or credit card chargeback will result in an immediate freeze of your Member Portal and all pending credit refunds until the dispute is legally resolved with the financial institution.
  • Termination for Fraud: If Wear & Tear Solutions is forced to terminate your account due to fraud, the submission of altered/falsified mechanic invoices, or a severe breach of our Terms & Conditions, we reserve the right to freeze your remaining Benefit Service Credits indefinitely pending a full internal investigation and potential reporting to local authorities.