Refund policy

Wear & Tear Solutions Refund Policy

Last Updated: June 2026

1. Digital Platform & Non-Physical Goods: Wear & Tear Solutions operates as a digital software platform and closed-loop benefits portal. Because we do not sell, ship, or distribute physical retail goods, traditional physical return policies are not applicable to our services.

2. Base Membership Subscription Fees: The flat monthly Base Membership fee (and any associated platform access fees) is strictly non-refundable. Wear & Tear Solutions does not provide prorated refunds or credits for partially used billing periods under any circumstances.

3. Benefit Service Credit Refunds: Refunds regarding your digital credit balance are governed entirely by our official Subscription & Cancellation Policy.

  • Cash Value Return: If you choose to cancel your Base Membership, the cash value of any unspent Benefit Service Credits remaining in your Benefits Retainer will be refunded to you, less any outstanding Maintenance Match replenishment obligations. If you carry a deficit from an advanced Maintenance Match, your unspent credits will first be applied to satisfy that outstanding balance before any final refund is issued.

  • Processing Timeline: To ensure network integrity and account for pending mechanical liabilities and the settlement of any outstanding Match balances, please allow 45 to 65 days from your official date of cancellation for the final credit refund to be fully processed and securely transferred back to your original payment method via our payout partner.

4. Third-Party Medical & DPC Fees Wear & Tear Solutions provides a gateway to independent Primary Care Physicians (PCP) networks. Any independent monthly subscription fees, intake costs, or service charges paid directly by the Member to a third-party medical provider are strictly between the Member and that specific clinic. Wear & Tear Solutions cannot and will not issue refunds for medical services or third-party DPC subscriptions.

5. Fraud & Payment Disputes Initiating a bank or credit card chargeback for authorized Base Membership fees or authorized credit purchases constitutes a breach of our Terms & Conditions. Any fraudulent chargebacks or submission of falsified maintenance invoices will result in an immediate freeze of your Member Portal and the indefinite suspension of any pending credit refunds until the dispute is legally resolved.

For complete details on how to manage your account or cancel your membership, please review our full Terms of Service.